Terms & Conditions

1. Licence and Driver Record

On the day of your training, you must hold and be in possession of a UK photo card driving licence, complete with the correct provisional category. You must produce your licence and NI Number upon registration in order for your licence to be verified. If you have an old-style UK licence with no photo card or a European licence with a UK counterpart then you need to check it has the correct provisional category and most importantly bring a valid in date passport to prove who you are. No other forms of licence or ID are acceptable.

No copies are acceptable. It is your responsibility to bring these documents to all training sessions that you attend. In failing to do so training may be terminated for that day and fees for that day will be lost. This may impact on your course and in losing your entire course fees.

2. Payment and Course Validity

All training must be paid in full at time of booking and before training commences. Training must be completed within 6 months of purchase. No training will be provided beyond this period and no refunds will be issued. Non-attendance, late arrival, or failure to complete any part of the course for any reason (including personal, medical, travel or weather-related issues not caused by us) will result in loss of fee.

3. Cancellations and Refunds

All bookings are non-refundable. Amendments must be made at least 7 days before the scheduled start of your course to avoid loss of fee. Refunds will not be issued under any circumstances, except where Rider Works is at fault or under statutory rights. Course credit or rescheduling will be offered for cancellations requested in writing to info@rider-works.co.uk made with more than 7 days’ notice. Failure to meet the required standard to proceed with road training or practical testing (e.g. during CBT or Full Licence training), the session will be terminated and the full session fee will be forfeited. Rider Works reserves the right to enforce these terms strictly in the interest of fairness to all customers and operational planning.

4. Punctuality and Start Times

Start times are provided in your booking confirmation. Gates close 15 minutes after the session begins. Late arrivals forfeit the session and all associated fees. CBT sessions cannot be delayed or paused for late arrivals.

5. Training Termination for Safety/Standards

If a student fails to meet the required riding standard to proceed to the road ride (e.g., CBT or DAS), the session will be terminated and the full fee forfeited. If a student drops the bike twice in one session (“Two Drop Rule”), the session ends immediately with no refund. If a student’s height, balance, eyesight, or language skills compromise safety, training will be terminated and fees lost.

6. Liability

Rider Works Ltd is not liable for loss, damage or expense resulting from acts or omissions by its staff unless due to negligence.

7. Required Documentation

You must bring all valid documentation for training and tests. Failure to do so will result in loss of training and/or test fees and the need to rebook.

8. Weather and Instructor Illness

Training may be rescheduled (not refunded) due to extreme weather or instructor illness. Rescheduling will be prioritised at the earliest possible date.

9. Student-Owned Motorcycles

If using your own bike, it must be road legal and insured. You must bring the insurance, MOT certificates, correct L Plates front and rear. You must also present and in date CBT Certificate. Without proper documentation, you will be required to use our training bikes, only if available.

10. Clothing Requirements

Minimum clothing: denim jeans and ankle-protective footwear (no steel toe caps). Helmets must comply with ECE 22.05 or BS6658. DVSA may refuse to conduct your test for inappropriate clothing, no refund will be issued in this case.

11. Language Requirement

Basic English proficiency is required. Interpreters are not permitted. If you fail to disclose this and arrive unable to understand English, your session is cancelled with no refund.

12. Highway Code Knowledge

Students must read the Highway Code before training. Inadequate knowledge may result in cancellation of training with no refund.

13. Safety Standards for CBT

If a student is not road-ready by 1pm during a CBT, they forfeit the remainder of the day. A completion rebooking will be required at the student’s expense.

14. Eyesight Standard

You must be able to read a number plate at 20.5 metres. If you cannot, training will be cancelled and fees lost.

15. Fitness to Train

Any condition affecting your ability to safely train must be disclosed at booking. We may request medical evidence. Failure to disclose may invalidate insurance and result in cancellation without refund.

16. Insurance and Damage

You are covered for third-party insurance while using Rider Works vehicles. An excess of £350 applies in the event of damage. Malicious damage is chargeable. A Damage Waiver can be purchased to cover this.

17. Conduct

Training will be terminated without refund for aggression, abusive behaviour, or unsafe conduct towards staff or others.

18. Right to Refuse or Amend Course

We reserve the right to refuse training or transfer you to a more suitable course at our discretion. In such cases, no refund will be given.

19. Traffic Offences

You are responsible for any penalties or fines incurred while using our bikes.

20. Alcohol and Drugs

Training is immediately terminated without refund if you are suspected to be under the influence of alcohol or drugs.

By accepting our Terms & Conditions, and making your booking with us, you agree to the above statements.

Likewise, by making a booking with us you are accepting our Terms & Conditions.

Privacy & Quality Policy

We do not store credit card details nor do we share customer details with any **3rd parties

All information passed to Rider Works will be treated as confidential. As such no information will be shared with any other company or third-party organisation.

Copyright You may copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content only if you are using the content to promote Rider Works. as a company to do training, visit, invest or do business with. Any other use of the site content requires the prior written permission of Rider Works Training.

Unauthorised use of this Site and its content may breach copyright and other intellectual property rights. Rider Works may go to Court to enforce its rights if there is any unauthorised or undesirable use of the brand. Domain names, the domain name listed below is the property of Rider Works.